|
C&IT OFFICE/SERVICE AND LOCATION |
PHONE / E-MAIL |
DAYS | OPERATING HOURS |
| AccessID Assistance |
(313) 577-4778 | See C&IT Help Desk hours | |
| Academic and Core Applications Department 5925 Woodward Ave. |
(313) 577-9489 |
M-F |
8:30 a.m.-5 p.m. |
| Administrative Applications Department 5925 Woodward Ave. |
(313) 577-9152 |
M-F |
8:30 a.m.-5 p.m. |
| Advanced/Research Computing (WSU
Grid) |
(313) 577-8106 | M-F | 8:30 a.m.-5 p.m. |
| Applications Technical Services – maintains production processes (using AppWorx, FormScape, SMARTi) and processes Electronic Data Transfers |
(313) 577-4758 apptech@lists.wayne.edu |
M-F | 8:30 a.m.-5 p.m. |
| Banner Administrative Systems Support |
(313) 577-4778 | M-F | See C&IT Help Desk hours |
| Blackboard Learning System (at Wayne
State) – Access and Support (telephone & e-mail) – Support for Faculty (telephone & e-mail) |
(313) 577-4778 helpdesk@wayne.edu (313) 577-9457 bbadmin@wayne.edu |
M-F M-F |
See C&IT Help Desk hours 9 a.m.-5 p.m. |
| Business Intelligence and Reporting Team (BIRT) |
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| C&IT Help Desk – call during hours noted, leave a VoiceMail message, or send a Fax – e-mail helpdesk@wayne.edu – visit C&IT's Website for information 24 hours a day – walk-up service at universe IT, 211 Student Center |
(313) 577-4778 VoiceMail: 577-2115 Fax: (313) 577-6780 |
M-F M-F |
Fall & Winter: 8 a.m.-8 p.m. Spring-Summer: 8 a.m.-6 p.m. Fall & Winter: 8:30 a.m.-5 p.m. |
| C&IT PC
Clinic (service & repair
of personally owned computers) 211 Student Center Building - 5221 Gullen Mall |
(313) 577-5056 pcclinic@wayne.edu |
M-F | 8:30 a.m.-5 p.m. |
| Chief Information Officer (CIO) for
Wayne State University 5925 Woodward Ave., Suite 294 |
(313) 577-4722 | M-F | 8:30 a.m.-5 p.m. |
| Cognos Reporting System Support (for using Administrative Reports at WSU) |
C&IT Help Desk (313) 577-4778 helpdesk@wayne.edu Cognos Training |
M-F | See C&IT Help Desk hours |
| Communications for C&IT 5925 Woodward Ave., #103 |
(313) 577-3614 | M-F | 10 a.m.-6:30 p.m. |
| Computer Account Access and Support (on WSU Enterprise-wide Systems): | |||
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(313) 577-4778 |
M-F |
8:30 a.m.-5 p.m. |
|
(313) 577-8106 |
M-F |
8:30 a.m.-5 p.m. |
|
(313) 577-4778 |
M-F |
8:30 a.m.-5 p.m. |
| Computer Consulting/Help See: • C&IT Help Desk • C&IT PC Clinic • Computing Support Team (CST) |
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| Computer Operations (now Enterprise Operations and Service Assurance) – For production processing on enterprise-wide computers |
(313) 577-4750 operations@lists.wayne.edu |
M-F |
8:30 a.m.-5 p.m. |
| Computing and Network Services (CNS)
Department 5925 Woodward Ave. |
(313) 577-5379 |
M-F |
8:30 a.m.-5 p.m. |
| Computer
Security – Desktop Computer Security (viruses/spyware) – Password Assistance |
C&IT Help Desk (313) 577-4778 |
M-F |
See C&IT Help Desk hours |
| Computing Support Team (CST) (formerly Desktop and Departmental Computing Services) 211 Student Center Building - 5221 Gullen Mall |
(313) 577-1844 cst@wayne.edu |
M-F |
8:30 a.m.-5 p.m. |
| Customer Services 799 Student Center Building - 5221 Gullen Mall |
(313) 577-9747 |
M-F |
8:30 a.m.-5 p.m. |
| Distance Education / Distributed Learning | (313) 577-4203 bbadmin@wayne.edu |
M-F | 9:00 a.m.-5 p.m. |
| Distribution (of output printed
at C&IT) 5925 Woodward Ave. |
(313) 577-4750 operations@lists.wayne.edu |
M-F | 8:30 a.m.-5 p.m. |
| Education Technology Services (ETS) Purdy-Kresge Library (inside Technology Resource Center) |
(313) 577-4203 |
M-F |
8:30 a.m.-5 p.m. |
| E-mail Access & Password Resets – for WSU E-mail (Wayne Connect) |
C&IT Help Desk (313) 577-4778 |
M-F | See C&IT Help Desk hours |
| Enterprise Applications See: • Academic and Core Applications • Administrative Applications |
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| Enterprise Operations and Service Assurance (EOSA) – for production processing on WSU enterprise-wide computers |
(313) 577-4750 operations@lists.wayne.edu |
M-F | 8:30 a.m.-5 p.m. |
| E-Reports/Cognos Reporting System
Support Now: Business Intelligence and Reporting Team |
C&IT Help Desk (313) 577-4778 |
M-F | See C&IT Help Desk hours |
| Graphics/Animation Production (by University Television) |
(313) 577-4203 |
M-F |
9 a.m.-5 p.m. |
| Grid
Computing |
(313) 577-8106 |
M-F | 8:30 a.m.-5 p.m. |
| Information Security Office 5925 Woodward Ave. |
(313) 577-0159 |
M-F |
8:30 a.m.-5 p.m. |
| Interactive TV Classrooms |
(313) 577-0845 | M-F | 8:30 a.m.-5 p.m. |
| Knowledgebase |
kb.wayne.edu | 7 days | 24 hours |
| Multimedia Production (by University
Television) |
(313) 577-4203 | M-F | 9 a.m.-5 p.m. |
| Network/Data Connections (for computers & printers
on campus) – Installs, Moves, or Changes to Service 77 West Canfield Ave. |
(313) 577-1977 |
M-F |
8:30 a.m.-5 p.m. |
| Network Operations (now Enterprise Operations and Service Assurance) 5925 Woodward Ave. |
(313) 577-4750 | 7 days | 24 hours |
| Network Security |
netsec@wayne.edu | M-F | 8:30 a.m.-5 p.m. |
| Network Services See Computing and Network Services Department |
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| Network Services Billing 77 West Canfield Ave. |
(313) 577-1969 Fax: (313) 993-9096 |
M-F | 8:30 a.m.-5 p.m. |
| Operational Data Store (ODS) Support (for WSU Reporting) |
C&IT Help Desk (313) 577-4778 |
M-F | See C&IT Help Desk hours |
| Operations Support See Applications Technical Services |
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| PC Clinic See C&IT PC Clinic |
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| Printing (on WSU enterprise-wide
computers) 5925 Woodward Ave. |
(313) 577-4750 operations@lists.wayne.edu |
M-F | 8 a.m.-noon and 1 p.m.-4:30 p.m. |
| Publications & Information (about
C&IT) 5925 Woodward Ave., #103 |
(313) 577-3614 |
M-F |
10 a.m.-6:30 p.m. |
| Quality Communications, & Compliance
(QCC) Department 5925 Woodward Ave. |
(313) 577-5638 |
M-F |
8:30 a.m.-5 p.m. |
| Research/Scientific Computing System
(WSU Grid) C&IT Computing Services 5925 Woodward Ave. |
(313) 577-8106 |
M-F |
8:30 a.m.-5 p.m. |
| Research Consulting Services (design & analysis) Purdy-Kresge Library (inside Technology Resource Center) |
(313) 577-0299 |
M-F | By appointment only |
| Software Clearinghouse 211 Student Center Building - 5221 Gullen Mall |
(313) 577-4060 clearinghouse@wayne.edu |
M-F | 8:30 a.m.-5 p.m. |
| System Status and Availability |
(313) 577-4750 |
7 days | 24 hours |
| Tape Support (on WSU enterprise-wide
computers) 5925 Woodward Ave. |
(313) 577-4750 operations@lists.wayne.edu |
M-F | 8:30 a.m.-4:30 p.m. |
| TDD/TTY Service
Educational Accessibility Services; TTY Only |
On campus .....9-711 Off campus.....711 (313) 577-3365 |
M-F |
8:30 a.m.-5 p.m. |
| Technical Support Partners Program |
(313) 577-5638 | M-F | 8:30 a.m.-5 p.m. |
| Technology Resource Center (for WSU Faculty) Purdy Library, south side of building |
(313) 577-1980 | M-F | 9 a.m.-6 p.m. |
| Telecommunications Billing 77 West Canfield Ave. |
(313) 577-1969 Fax: (313) 993-9096 |
M-F | 8:30 a.m.-5 p.m. |
| Telecommunications Help Desk (for Telephone & Voice Mail support) |
(313) 577-1977 networks.wayne.edu |
M-F | 8:30 a.m.-5 p.m. |
| Teleconferencing (on campus) |
(313) 577-1977 | M-F | 8:30 a.m.-5 p.m. |
| Telephone Billing 77 West Canfield Ave. |
(313) 577-1969 Fax: (313) 993-9096 |
M-F | 8:30 a.m.-5 p.m. |
| Telephone Installs, Moves, or
Changes to Service 77 West Canfield Ave. |
(313) 577-1977 |
M-F |
8:30 a.m.-5 p.m. |
| Telephone Repair 77 West Canfield Ave. |
(313) 577-1977 |
M-F |
8:30 a.m.-5 p.m. |
| Telephone & Voice Mail Help | (313) 577-1977 networks.wayne.edu |
M-F | 8:30 a.m.-5 p.m. |
| TV and Multimedia Production (by University
Television) Studio – 77 West Canfield Ave. |
(313) 577-4833 |
M-F |
9 a.m.-5 p.m. |
| universe IT (walk-up computer service center) 211 Student Center Building - 5221 Gullen Mall |
(313) 577-4778 | M-F | Fall & Winter: 8:30 a.m.-5 p.m. Spring-Summer: 9 a.m.-5 p.m. |
| University
Television (for video/multimedia production, graphics/animation) Purdy-Kresge Library (inside Technology Resource Center) Studio: 77 West Canfield Ave. |
(313) 577-1111 |
M-F |
8:30 a.m.-5 p.m. |
| Videoconferencing |
(313) 577-0845 | M-F | 8:30 a.m.-5 p.m. |
| Video Production (by University
Television) Studio – 77 West Canfield Ave. |
(313) 577-4833 |
M-F |
9 a.m.-5 p.m. |
| Web Course Production |
(313) 577-4203 | M-F | 9 a.m.-5 p.m. |
| Web Streaming Services |
(313) 577-4833 | M-F | 9 a.m.-5 p.m. |
Wayne State University
Computing & Information Technology
(C&IT)
Last updated: May 18, 2009
by the C&IT Communications